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Terms and Conditions


Welcome to THE FAIR TRADE STORE`s website terms and conditions for use. These terms and conditions apply to the use of this website at

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms and conditions regardless of whether or not you choose to register with us or order from us. If you do not accept these terms and conditions, please do not use this website.

The website is operated by:-

Paul Wolfenden, Owner,  trading as THE FAIR TRADE STORE

Our contact details are as follows:-

Business Address:-

TEL: 01704 569111


1. General Introduction

You will be able to access most areas of this website  without registering your details with us. Certain areas of this website are only open to you if you register.

We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the latest current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.


2. Our Pricing Policy

(a)   Where we charge separately for Postage and Packing and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

(b)  Our prices are reviewed regularly and every effort is made to ensure they are displayed correctly on our website.


3. Ordering From Us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement detailing the products you have ordered.

Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We may refuse to accept an order:-

  (a)  Where we cannot obtain authorisation for your payment.
  (b)  If there has been a pricing or product description error.
  (c)  If you do not meet any eligibility criteria set out in our terms and conditions.
  (d)  Where goods are not available.


4. Our Cancellation and Returns Policy

If you wish to cancel your order:-
-  you can notify us by email to before we have despatched the goods to you or
-  where goods have already been dispatched to you, by returning goods to us in accordance with the terms and conditions shown below.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange of your goods (not including the original postage and packing charges). The costs of returning goods to us, however, shall be borne by you.

The rights to return the goods to us as referred to above WILL NOT APPLY in the following circumstances:-
   (a) in the event that the product and/or packaging has been used and/or damaged and is deemed by us to not be in a resalable condition.
   (b) To any products that we have made or customised specifically for you.
   (c) Where food and drink products have been purchased.
   (d) To earrings, due to health and safety reasons.
Please note: As most of the products we sell are hand crafted, often using recycled and/or natural materials, there may be slight variations from the actual images shown. This does not mean that the product is faulty or damaged. In fact, we feel that this makes each item unique and even more special. Fair Trade products are individually made by local artisans in the developing world. They are not the mass produced items most of us are used to, so please bear this in mind when assessing the quality and appearance of each product.
For your protection, where you are returning an item to us, we recommend that you use a recorded delivery service.

Please note that you will be responsible for the costs of returning the goods to us, unless we delivered the item to you in error or the item is faulty, in which case your full postage and packaging costs will be refunded. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).

Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collects a large item from you to return to us.
These terms and conditions should be read, and are applied, in conjunction with points 7 and 8 of the HOW TO SHOP section of this website.

Once the returned good(s) have been received by THE FAIR TRADE STORE we will refund the relevant part of the purchase price  for the item(s) as quickly as possible and within a maximum of 30 days.

Returns Address:-
Furthermore, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a  period of 7 working days, beginning with the day after the day on which the item is delivered. (THE FAIR TRADE STORE actually offers a 14 day period, for your convenience, subject to the conditions above.)

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at:-
(The provisions of the above do no affect your statutory rights.)


5. Website Services Access

While we endeavour to ensure that this website is normally available 24 hours a day, seven days a week, we will not be liable if for any reason this website is unavailable at any time or for any  period.

Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


6. Licence

You are permitted to print and download extracts from this website for your own use on the following basis:-

  (a) no documents or related  graphics on this website are modified in any way.
  (b) no graphics on this website are used separately from  accompanying text.
  (c) any of our copyright and  trade mark notices and this permission notice appear in all  copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by our licensors or us. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
Subject to the relevant clause above, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.


7. Website Visitor Conduct

7.1  Other than personally  identifiable information, which is covered under the Privacy  Policy (see below), any material you transmit or post to this  website will be considered non-confidential and  non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial  purposes.

7.2  You are prohibited from posting or  transmitting to or from this website any material:
   (a)  that is threatening, defamatory, obscene, indecent,  seditious, offensive, pornographic, abusive, liable to incite  racial hatred, discriminatory, menacing, scandalous,  inflammatory, blasphemous, in breach of confidence, in breach  of privacy or which may cause annoyance or inconvenience; 
  (b)  for which you have not obtained all  necessary licences and/or approvals;
  (c)   which constitutes or encourages conduct that would be  considered a criminal offence, give rise to civil liability,  or otherwise be contrary to the law of or infringe the rights  of any third party, in the UK or any other country in the  world; or
  (d)  which is technically harmful  (including, without limitation, computer viruses, logic bombs,  Trojan horses, worms, harmful components, corrupted data or  other malicious software or harmful data).

7.3  You may not misuse the website (including, without limitation, by hacking).

7.4  We will fully co-operate with any law  enforcement authorities or court order requesting or directing  us to disclose the identity or locate anyone posting any  material in breach of clauses 7.2 or 7.3.


8. Links to and from other Websites

8.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

8.2  If you would like to link to this  website, you may only do so on the basis that you link to, but  do not replicate, the home page of this website, and subject  to the following conditions:-
  (a)  you do not  remove, distort or otherwise alter the size or appearance of THE FAIR TRADE STORE logo;
  (b)  you do not  create a frame or any other browser or border environment  around this website;
  (c)  you do not in any way  imply that we are endorsing any products or services other  than our own;
  (d)  you do not misrepresent your  relationship with us nor present any other false information  about us;
  (e)  you do not otherwise use any THE FAIR TRADE STORE trade marks displayed on this website  without our express written permission;
  (f)   you do not link from a website that is not owned by you; and
  (g)  your website does not contain content  that is distasteful, offensive or controversial, infringes any  intellectual property rights or other rights of any other  person or otherwise does not comply with all applicable laws  and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3  You shall fully indemnify us for any loss or damage we or any of  our group companies may suffer or incur as a result of your  breach of clause  8.2.

9. Registration to the Website

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any  of your obligations under these terms and conditions.


10. Our Disclaimer

While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties,  conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for  purpose and the use of reasonable care and skill) which but  for these terms and conditions might have effect in relation  to this website.


11. Liability

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct,  indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of  money, or loss or damages arising from or connected in any way  to business interruption, and whether in tort (including  without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with  the use, inability to use or the results of use of this website, any websites linked to this website or the material  on such websites, including but not limited to loss or damage  due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this  website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.  

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of  this website, or the use by any other person using your registration details.


12. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13. Miscellaneous Points

You may not assign, sublicense or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.